‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an natural focus for digital platform algorithms.
However, its rise as a viral TikTok topic has positioned it at the vanguard of an marketing transformation, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in legacy broadcasters.
A Journey from Drilling to Digital
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Currently, a wave of content from users have recorded its extensive utilization in “everyday tips”.
It has been touted as a solution for polishing footwear or extending perfume longevity, as well as a fix for squeaky doors. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever boosted the tips by asking their own scientists to test them and letting the content creators in on the results.
Claims that Vaseline reduced the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might whiten teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been labeled “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, back to when people were hanging out their laundry and sharing usage tips.
“We are witnessing a departure from a broadcast model, where we would just broadcast out … Now it’s many conversations, diverse communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by other people, mentioned by individuals, that is how you can build trust and relevance. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates profound shifts taking place in media consumption, with the youth demographic allocating more attention to social media platforms than traditional TV, print, or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. Within the United Kingdom, advertising income for leading TV channels have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, collaborating with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Advertising spending on influencer marketing is growing fourfold quicker than the media industry overall. Stateside, it has increased by over 100% since 2021 and is projected to reach tens of billions in 2025.
TV's Lasting Role
Even with this transformation, industry figures said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”